Sanctuary Health & Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency about how your information is collected, used, stored, and protected when you use the Sanctuary Health & Wellness website and mobile application.

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Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

• Name

• Email address

• Phone number

• Account information

• Wellness or health-related information voluntarily entered into the app

• Messages, forms, or inquiries submitted through the website or mobile application

For users of the Sanctuary Health & Wellness mobile application, we may also collect limited technical information such as:

• Device type

• Operating system

• App usage data

• Performance and diagnostic information

This information is collected solely to operate, maintain, improve, and support the functionality of our website and mobile application.

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Health Data Collection and Usage

The Sanctuary Health & Wellness mobile application may allow users to voluntarily provide wellness or health-related information for purposes such as participating in wellness programs, tracking progress, completing assessments, or accessing personalized wellness content.

Any health-related information collected is used only for:

• Providing requested wellness services

• Improving user experience

• Supporting app functionality

• Delivering personalized wellness content and program experiences

We do not sell, rent, trade, or share health data or personal information with third parties for advertising, marketing, or promotional purposes.

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How We Store and Retain Data

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, misuse, or loss.

User data is retained only for as long as necessary to:

• Provide services to users

• Maintain account functionality

• Comply with legal obligations

• Resolve disputes and enforce agreements

If an account becomes inactive, we may retain limited information for a reasonable period as required for operational, legal, or security purposes.

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How Users Can Request Data Deletion

Users may request deletion of their personal information and account data at any time.

To request deletion of your data, please contact us at:

sanctuaryhealthwellness@gmail.com

Upon receiving a verified request, we will delete or anonymize your personal information within a reasonable timeframe unless we are legally required to retain certain information.

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Third-Party Sharing

We do not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes.

Information may only be shared when necessary to:

• Operate essential app functionality

• Comply with legal obligations

• Protect the safety, rights, or security of users or our services

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Children’s Privacy

Our website and mobile application are not intended for children under the age of 13. We do not knowingly collect personal information from children.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted within the website or mobile application with the revised effective date.

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Contact Information

If you have any questions regarding this Privacy Policy or your data, please contact:

Sanctuary Health & Wellness
Email: sanctuaryhealthwellness@gmail.com